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FAQ

WHAT IS MY SHIPPING COST?

You can choose it at the checkout, it depends on your location and the carrier of your choice (we work mainly with USPS, FedEx and DHL).

 

WHEN SHOULD I EXPECT MY ORDER TO SHIP OUT?

Most of our orders ship within 2-4 business days of the date of purchase. Shipping times may vary due to availability. As soon as your order ships you will receive an email confirmation. We are closed on weekends. We anticipate high volume of orders during the Christmas season, so please allow extra time for processing and shipping.

Keep in mind that we don't ship orders to Cuba, Iran, and North Korea. We ship internationally to all other countries!

 

WHEN WILL I RECEIVE MY ORDER?

Most U.S. orders will be delivered within 2-4 business days from the date it has been shipped out.

International orders may take up to 3-4 weeks to be delivered depending on customs policies for your country. All applicable customs fees, taxes and duties are the sole responsibility of the customer.

Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs to release your package. We are not liable for any customs fees in your country, holding times or incorrect shipping information provided. 

 

I TRIED TRACKING MY PACKAGE & IT SAYS INVALID. WHATS SHOULD I DO?

Don't panic. This is normal, especially over weekends and holidays. It can takes 24-48 hours to update the tracking information. If you still feel like there is a problem, feel free to shoot us an email with your order number and will take a look into it for you!

 

CAN I SIGN UP TO YOUR NEWSLETTER?

 

Yes! Just enter your email here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

 

CAN I CONTACT YOU GUYS DIRECTLY WITH ANY QUESTIONS?

Feel free to drop us a line anytime!